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"Poor refund policy"

A review of Hoax Clothing by Paul - Saturday 31st of December 2005

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Although its good to see the high street filled with shops other than the main chains. There is one clear disadvantage to buying from these shops. That is if anything is not right with the purchase you are probably not going to find it so easy to return goods. For excample this christmas we bought from Hoax some clothes for my son. Unfortunately I was pretty bad at judging his size, all the clothes were too small. I would have been happy to replace these clothes with a better fit but frankly they have run their stock down so much that there was nothing suitable to replace it with. Of course, despite three conversations with the manager it was made clear to me that the company policy of not refunding goods could not be negotiated.

I am concerned because I have a handwritten credit note from a shop that is failing to restock and looks like the owners will close shortly.

My advice before you purchase from here for a gift make sure you get agreement to refund the goods prior to purchase. Failing that don't buy from this shop.

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