Quick Link: PC World

"Customer service bad???"

As an employee of PC World I try my best to please customers and most appreciate my help. 
 
Occasionly there may be a wait during busy periods and I agree we are often short staffed, but these few customers take out their frustrations on us staff members, it is stressfull but there is not much from a staff point of view that we can do about this. 
 
As with refunds and exchanges a proof of purchase is required and without this, this will not be done, however i will try try and do my best to find the transaction. The fact remains that without proof the product may not have been bought from the company. Also some customers believe that they have a right to return an unwanted product simply because they don't like it. As a gesture of goodwill we may take an unopened item back but there are no laws stating that we have to, (excluding items/services that may have a cooling off period). 
 
I deal with all customers in a profesional manner, sometimes things may go wrong and we will try to rectify this. I do get shouted at occasionaly but it's not my fault, i will try and defuse a situation and often the customer will leave happy with the service. 
 
There is no need to shout at the staff in the stores, this often causes upset to staff memebers - we are only doing our jobs - a polite approach is welcomed and will often gets a problem sorted out quicker - people shouting causes a lot of distraction and takes away other staff members to deal with other customers. 
 
Your patience is always appeciated!