"CUSTOMERS CAN BE OFFENSIVE!"

A review of B & Q by COLIN - Monday 29th of October 2007

Advertisements

Hello!
I am employed by B&Q and i have first hand experience of working with customers to sort out problems.
B&Q has a very fair returns policy which is abused daily.
Customers return goods from other stores. They swear at staff and think its ok to do so. They get angry if we dont have the stock- even though staff have no way of confirming when stock will come in.
They whistle and click their fingers at staff to get attention. They jum in between conversations between staff and customers when the member of staff is clearly busy with a customer. They attempt to return items that are out of warranty- then insult the staff when told it cannot be changed for this reason. They ask for a manager and report staff if they are answered back to.
These customers need to appreciate that we are human! We respect and we deserve to be respected.
I have excellent experience at B&Q and my wealth of experience has now enabled me to progress with my career in a similar role- I HAVE BEEN OFFERED A POSITION AT CHESTER ZOO FEEDING THE MONKEYS- AH! AT LAST, NOW I WILL GET THE RESPECT I DESERVE!

Agree? Disagree? Add your own review of B & Q

Did you find this review inappropriate or offensive?

More B & Q Reviews

View all B & Q reviews

Now showing reviews 1-5 of 116

View all 116 reviews »

B and Q better that Homebase in Stafford by Mr R A Jackson
My wife and i went to the new Homebase store in Stafford last week, to have a cad design and order d...

Could You Cope With It ? by Moonie 1
I have worked at B & Q for 6 years and came across this site by accident. I cannot believe the ...

Customer reality check by Jimll`fix`it
Its a hard life. All these people complaining about kitchens. I can tell you one B&Q store must ...

Merlin, by Meeeeeeeeee
Well done on pointing out the obvious but why tell a sales advisor, or are you just trying to look s...

B AN D Q EMPLOYEE? by MERLIN
DON'T BACK B & Q WITH PRODUCTS SUPPLIED BY OTHER DEALERS. YOU PASS ON THE PRODUCT, IF YOU CAN'T ...

View the complete list of B & Q reviews »

Advertisements