"Facts get it right"

A review of Mr Shoes by Irritated Assistant - Tuesday 13th of November 2007

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This comes straight from Trading Standards Website, dont belive me check your self. www.tradingstandards.gov.uk

"I have just purchased something that I do not want anymore. Does the shop have to give me a refund?"

No! You are only entitled to a refund if the goods are defective, not as described or not fit for their purpose. However, the trader may be willing to give you a credit note.

"I have accepted a credit note from a trader, but they do not have anything that I like. Can I now demand that the trader gives me the cash?"

No! You are not entitled to a refund once you have accepted a credit note. Also, beware that if you do not use the credit note before its time limit expires, it will become worthless.

"I have purchased some faulty goods, but unfortunately I have lost the receipt. The trader says that, because I do not have a receipt, I do not have any rights. Is he right?"

No! You do not have to produce a receipt in order to pursue a claim for faulty goods. However, under the law, you are required to prove that you purchased the product. Therefore, if you paid by cash, a receipt may be the only proof that you have.

"I was given a present which has developed a fault. The trader will not accept liability even though the goods were purchased from him. Can he refuse to deal with me?"

Yes! Under the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act, only the person who purchased the goods has a right to seek redress for faulty goods. However, a lot of companies will be willing to try and resolve complaints.

Mr.shoes Refund policy is within the law and actully quite common. So before going off on one Get your Facts right, I work in retail (though not MR.Shoes) and it really irritates me how people have a go at assistants when they do not know theyre facts, so please get it right!

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