"To Jean jamieson re; Sale of goods act"

A review of B & Q by B&Q Staff member - Tuesday 4th of December 2007

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I am an employee of B&Q and do not understand what the problem you have with the company is.

The refund policy has had some changes to improve our customer service.

If you purchase anything from B&Q and return it with a reciept in an unused condition you are entitled to a full refund within 90 days.

If you no longer have the reciept but can remember when and how you paid for the goods, so long as you go to the store you purchased the goods from then we can search for the transaction in order to refund.

If you cannot remember or it has been more than 90 days since you purchased the items we can offer an exchange or credit at the managers discretion (this is to combat fraud and theft within the store for example; if we are aware of a large number of lights that have gone missing from the store and somone comes in without a receipt for a refund of said lights the manager may ask some questions as to when they were purchased and check for sales in that period of time)

If a product is non electrical and faulty within the 90 day period we can offer a refund or exchange after that we may offer an exchange

If there is an electrical product that is faulty within the 90 day period we will offer an exchange.
If the customer insists on a refund we may have to send the product off for testing (this is because we have refunded in the past year thousands of pounds on goods that customers claim to have been faulty when there was in fact nothing wrong with them)

After the 90 day period the suplier becomes responsable for faulty goods, the customer must contact them to arange a refund or exchange.

This applies to appliances also.

The best thing to do if you have a problem with appliances is to telephone the store and ask to speak to showrooms who will do the best they can to assist you.

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