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"All downhill"

A review of Chez Gerard by Simon - Monday 24th of November 2008

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Been here before and had one of the best steaks I'd eaten in the UK..I arrived with 3 colleagues at 9pm (ish) on a Friday the place was emptier than I expeceted.. for the better I thought as the service may be quicker.
G&Ts arrived and wine was ordered..everything seemed ok until the waiter was asked to steady a rocking table .. from this point on we were treated with distain.. answers to questions about the food or wine were given in a rude and abrupt manner, it appeared as though we were an inconvienience for the waiters Friday night.
Starters arrived.. Oysters/Slamon/Pork Terrine .. oysters were not as chilled as they should be otherwise all was ok.
the rest of our food arrived an hour later - we were hungry but looking forward to the meal ... everything arrived in dribs and drabs & some of the ordered sides & sauces did not arrive. I cut into a10oz fillet only to find it was stone cold. as were the other guests steaks. I can only assume that it had been sitting around for quite a while to get so cold.. ruined.. we spoke to the manageress who was fairely apologetic .. our waiter was no where to be seen.. but with so few customers (4 tables including ours) in the place it was unbelievable they couldnt manage 4 orders properly.. we left the restaurant without eating (or paying for the mains) and was too late to go anywhere else..

impossible to justify the price of the food for a restaurant this poor in attitude and service.. I will not be going back or recommending it to anyone again (as I have done in the past) nor will the other guests present that evening..

Go to the Gaucho instead.. much more consistant and they seem to know the value of thier customer

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