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"Personal experience customer service"

A review of Lloyds TSB Bank by Heather - Friday 28th of August 2009

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I have to praies the fact you can always reach customer services by phone,the staff are always polite and patient,but what goes wrong with correspondence in the banking system,especially the credit cards department,example; three letters later after my husband had written to give me authorization to deal with our account ,still it had not been installed on the system,cheques going astray,how do you loose one ???, but credit the other from the same envelope,these problems are not new,they have been going on for beyond ten years,patience begins to ware thin ,to the point of wanting to move to another bank,what happens to humility,have you forgotten how to apologise for mistakes,its a shame to loose customers for the sake of sorting out one department that fails so abysmally.

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