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| Quick Link: Lloyds TSB Bank | ||
"I work for Phonebank"A review of Lloyds TSB Bank by PB Advisor - Friday 4th of September 2009Advertisements
In reply to Heather, yes it is very annoying when someone else makes a mistake, i.e. this bank in this case but we are all human and are not perfect but this is why we have our Customer Care team who will sort things out if this has happened. In the way of charges, I get seriously annoyed with people who start kicking off at me on the phone about being charged and their account going overdrawn etc. (as soon as they say 'I've had a letter' you know what the call is about!) I do feel bad for the person who went 40p overdrawn but this is why most of the time we can waiver or refund mistakes like this as they are obviously genuine accidents but customers who start having a go at me I tell them straight, they have plenty of ways - especially these days - to monitor their accounts, our automated system, internet banking, cashpoints, branches etc and it is their responsibility to do this, especially if they never have much money in their account and also, it's not like we forced you to spend this money. You went and spent over your means yourself. As someone else said if you can't handle a bank account then deal in cash only. Take your wages out of the bank the day you get paid and pay all your bills manually, simple as. As to the person who got harrassed at the branch with the account review, yes I know sales are annoying and I agree as I don't really like doing them myself unless I can see the customer really had a need but it is part of our job so please don't take this out on the cashier/phonebank advisor as it is part of our job and if we didn't do it we'd have team leaders etc on our backs non stop! |
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| More Lloyds TSB Bank Reviews |
| View all Lloyds TSB Bank reviews |
| Now showing reviews 1-5 of 52
View all 52 reviews » You may be able to speak to your own branch but i fail to see why i have to pay for a premium call w... Hello I get Tel. or E-mail to Mr. Brian Anderson is the legal odboru.Thenks Szilárd Ivan Unit... I called the LLoyds No. but couldnt get help because apparently i said my branch is in regent street... Why not sign up for Lloyds TSB's Online service?, and receive on-screen statements instead of paper ... After working for ltsb phonebank for nearly 2 years, i felt that i was at the end of my tether in th... View the complete list of Lloyds TSB Bank reviews »
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