"No reciept no refund on own brands"

A review of B & Q by Claire.donovan - Thursday 9th of September 2010

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I experienced the same issue when i tried to exchange a tub of B@Q paint, i didn't want refund just exchanged and was shocked to be told no as i didn't have a receipt.Product was in prefect condition so could of been re sold and was still within it's current colour range, it's rediculous for genuine customers as i work for customer service in the biggest retail supermarket and even we see logic and common sense when dealing with geniune customers.Policy needs to be reveiwed!!!!Shopping with a more customer friendly outlet.

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