"Not great at putting your mind at ease"

A review of Arbury Road Surgery by Anonymous written on Monday 28th of September 2015

After reading the two reviews below me I have to agree. I'm a male in my mid 30's. I don't go to the doctor unless I absolutely feel I have to and Arbury Road makes it incredibly difficult.

For example, one time I had pains where my heart is and shooting pains in my arm. These are commonly known as symptoms of something serious and of course I worried. I was told on the phone it's probably anxiety and to come back in a week if it's not better. While it probably was anxiety, it was my heart. I wanted to pop in, have someone actually look at me, take my blood pressure etc and assure me I was ok.

Another time I had an emergency and was booked an appointment just before close. I waited in the reception when the doctor i had booked with came out and asked if i was waiting for someone. Seems the reception hadnt communicated the appointment to him, and i was told 'sounds like a muscular problem, go to a and e if it gets worse'.

Finally I suffered a bad fall and hit my head on concrete. I called for an emergency appointment and was given a nurse. She was lovely and I was happy with her as a nurse, but upon seeing my dentist who asked me if i had x-rays, diagnosed a dent in my cheek and asked me about my vision and moods, I realised that doctors probably should be dealing with head injuries not a nurse. I mean, I got a flu vaccine jab. I probably needed it and I was fine with it, but if i suddenly fainted and died after leaving the surgery, it wouldn't do me much good.

I called to speak to a doctor to see if i should get an x-ray, and was put on hold for 16 minutes before the phone hung up and i had to go through the whole waiting thing again. Can't be bothered.. let's just hope i don't die..

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Arbury Road Surgery, and are merely third party opinions. Cambridge Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.