""Throw it away""

A review of Townsends Cycle Shop by Bjorn - Tuesday 16th of September 2003

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The bracket of my bike broke. Ok, it wasn't a very good bike. One of Mike's Bikes student deals.

But it had lasted for 2 years and apart from that defect was still ok.

A friend of mine recommended Townsends because they were friendly and fixed her bike.
(in contrast to University Cycle - her experience or Halfords and Ben Hayward - my experience)

When I called, all I got was the
announcement that they are busy for the next two weeks and the hint that I should through that bike away, since it's rubbish.

Townsends - that was it for me. But in general
bike shops in Cambridge seem to lead a quite
luxurious life, so no need put customer service
high priority. Mike's Bikes is really the only
place where you actually feel like a customer,
not a beggar.

I have no idea what happens when you buy a bike there, but it may be different, but I can only assume that you can buy excellent non-rubbish super-quality shiny bikes there at very good prices which last forever.

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