"Don't expect to be able to return faulty goods."
A review of River Island Clothing by Vicki Allen - Monday 20th of October 2003
I buy most of my clothes at this store and would never take anything back unless I had to, but be prepared when taking back faulty goods, I was told when trying to exchange a skirt that had split, that it was not their fault and I had probably done it walking up stairs!?
I also bought a pair of £80 black leather boots which after a month had a hole at the tip of the boot in the leather and already needed re-healing, they said it was down to general wear and tear and it wasn't their fault - you expect wear and tear but not a hole after just 4 weeks of wearing them (at £80 a time!!)
The quality for the price is very poor and the returns policy is the worst ever - when spending money there don't expect to get a refund if anything goes wrong!
|
