"How to ill-treat good customers"

A review of B & Q by Karen - Monday 17th of May 2004

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After spending well over £2000 at B&Q's online and Sutton store, and quoted 14 day delivery on 6th April I started to get nervous when the radiators we'd ordered didn't come. When I started to complain I was given 2 separate delivery dates (30 April, nothing came - then 7 May - again no delivery) yet am still being treated with what amounts to disdain by B&Q employees, all calls to customer service numbers are fobbed off and I am sent round & round in circles, never being allowed to speak to managers or having calls returned. There have been a few sweet people, Lisa at Sutton is always informed and helpful, Sharon on Customer service phonelines is always good, but still, no radiators and I have been £555 poorer since 19 April. I want to cancel, but am afraid I won't get my money back as most of the approximately 23 people i have encountered are so inefficient

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