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"Worker form Lloyds TSB contact Centre"

A review of Lloyds TSB Bank by Anonymous - Tuesday 10th of August 2004

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As one of a vast number of people who work at a Lloyds TSB contact centre may i firstly say that as a company they greatly value all their customers and staff...these call centres were put in place to take the growing pressure off the branches by making staff available to answer customer queries..and if we can't help then we will most certainly put you through to your branch to ask them to assist...please don't treat us as 2nd class citizens to our branches we have to have a vast knowledge over the whole range of questions that may come thro on our telephone number..WE ARE THERE TO HELP PLEASE DON'T ABUSE US! A happy to help Customer service advisor

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