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"Customers need to follow the rules"

A review of Lloyds TSB Bank by Burt Reynolds - Thursday 16th of September 2004

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This is a reply to the change of name. I work for another high street bank and can say Lloyds TSB have it right. Imagine someone comes in with a new passport and says ok, please can I change my name on this account. What proof do we have this was you and we can change the name now. Please use your integence. We are not going to make it easy for people to de-fraud us or our customers. We need to see the proper documentation and anyone with sense will understand and appreciate that changes to a persons name etc and other vital details has to be to strict guidelines and we need to follow the rules. If our security is too tight please go to another less safety concious bank.

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