A review of PC World by Happyman11 written on Tuesday 15th of May 2007
The sale of goods act is a binding contract between the customer and the COMPANY. not the sales person or the local store. (unless the local store is a one man band, meaning it is the companies head quaters).
this helps the customer because if the sales person was to quit, get sacked, get promoted or even die. the customers rights have not been lost. if the local store gets relocated, rebranded or shuts down the customers rights have not been lost.
the local store is just a point of contact. they can offer advice and if they are able they CAN assist in the repair or replacement. but they are not legally required to.
if however head office refuse to then this is a breach.
Sale Of Goods Act says this:
within a reasonable time from purchase (usually just a couple weeks) the company can offer three remedies:
the remedies have to be a joint decision where it has to be least inconvenient to the customer and least expensive to the company.
after this short period the company only have to initially offer two remedies:
if they however dont repair or replace the product within a reasonable time or the repair is unsatisfactory then the customer can ask for a refund.
reasonable time in weeks is not stated in SOGA but companies normally have their own policies such as argos 14 days currys and pcworld 28 days.
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