A review of PC World by SUSPIRIA written on Tuesday 3rd of July 2007
Have to stifle a laugh...
To the shop owner who posted the most absurd analogy in his defence of shops who try to pass the buck or wash their hands of a problem:
What is the name and address of your shop ? Just to make sure I never shop there by accident; your ignorance of the Sale of Goods Act is frightening; if I buy something in your shop, or indeed any retail outlet, as a customer my contract is with you, not the manufacturer.
If you run a shop and still have not understood this, - the most basic principle of consumer law - then you really need to examine whether you should be running a shop at all. Your "example" about buying someone a beer in a pub merely reflects very badly on you, if that is the best that you can come up with to back up your misguided assertion.
Oh, while I'm at it - to the PCW anonymous employee who stated: "People just don't wanna listen to what they are bing told and stand there shouting 'sales of goods act' crap and "i bought it from you, you are responsible", get a life and make a simple phonecall!! " well the term shooting yourself in the foot springs to mind; you work in retail and refer to the Sale of Goods act as "crap" - says a lot about you as an individual, your mindset, and probably that of your company.
It must be so stressful for you, you poor little mites, having to put up with nasty Mr & Mrs public; here's some news - nobody is forcing you to work there. Another fact - the public are not interested in your internal systems, procedures and policies - especially where these are used as a way to circumvent your responsibilities under the sale of goods act. Your policies and procedures are irrelevant, it is the Sale of Goods Act that counts; now repeat that to yourself 50 times and it may start to sink in - ( you may need to bang your head in synch on the counter at the same time )
You my friend have merely confimed what poor understanding, and high contempt of consumer law PC World staff have. I would not be as quick to dismiss it as you are, because when you grow up, you may need to call upon it at some stage when some other company you have shopped from tries to get one over on you.
Isn't it strange how some companies seem to have a universally "feel-bad" factor about them ? It's as if it runs in their blood. They just seem to attract bad publicity. Other companies, in contrast, seem to operate quite well with no quibble policies and excellent customer service, and still make a profit.
I bought a monitor from Aldi 2 years ago (OK more renowned for their foodstuffs than computer kit but they sell Medion stuff like a lot of PC stores )- it had 3 years manufacturers warranty; it failed at 8 months - took it back to the store - refund & apology - no questions asked. Will I shop there again ? You bet.
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