A review of Welcome Finance by Trying2Help written on Tuesday 23rd of October 2007
Yes I am a Welcome employee but please read:
I as an employee of Welcome and a human being would not in a million years treat a person other than I myself would expect to be treated.
If you are an existing customer or soon to be please take note of the following:
1-When taking out a loan ensure that all details of the financial agreement are fully explained to you this includes the terms/interest rates and amounts of interest/insurances and account charges and if HP your rights with regard to the vehicle. Once signed they are legally bound. Dont just sign looking at the £ amount your getting or the car.
2-If you have a HP agreement and have had problems with the vehicle within a resonable time of taking out the agreement report them back to the garage you purchased the vehicle from or to your local branch. Welcome do not sell brand new cars. Welcome sell previously owned vehicles, which must be fit for purpose. However if you have had your car for a longer period and have problems with the vehicle that may be due to wear and tear or mileage or in line with the age of the vehicle then Welcome would not be liable. Please report problems immediately. However a problem with the car is not a reason for not paying the financial agreement as if you report a problem Welcome will resolve it if they are liable to.
3-Welcome do not give payment holidays - if you request not to pay in a month you will still be charged interest. The interest is charged on a monthly basis on your balance. If you have not paid in line with the terms of the agreement you will end up paying more interest.
4-Welcome charge as follows: £10 for phone calls(if they speak to you £10 for Letters £25 if they visit you at home to make contact £20 if a direct debit is returned unpaid £5 if you attempt to make a card payment that is declined. THESE CHARGES ARE ON YOUR LEGAL AGREEMENT WHEN YOU SIGN IT. These are added to your balance and if not paid you will be charged interest on them. It is your responsibility to ensure that your payment is paid on time every month by your due date. (This is not the last day of the month. Your due date differs dependant on what date the agreement was paid out and must be before 45 days of the agreement being taken out). Your agreement should be on Direct Debit. Welcome will cancel any direct debits that are returned twice within calling three times to avoid you being charged further. As I said it is your responsibility to pay your agreement. If you are not on direct debit and pay monthly/weekly by card or cash by going to the office or it being collected then take note - if we are phoning you we are within our rights to charge you. If you agree a date to pay phone on that day if you are due to visit the office do it - if you cant for any reason phone them in the morning to advise - if they are coming to collect your payment and you cant pay or have to go somewhere else phone them.
5-For us to send you a settlement figure we require the request to be in writing. Once received your settlement figure will be sent out to you.
6-If you feel at anytime that you have been treated unfairly please report it to the branch manager or to an area manager or in writing. I myself do not want to work with people who behave the way some of you have been describing in your reviews. COMMUNICATION is the key if you dont speak to us if your are having problems they we can not help and that is when accounts spire out of control in terms of interest and charges. We are not mind readers and unfortunatly there are people who take out loans from all companies and never pay them back and people who dont care about there own circumstances and when people ignore attempts for contact it can appear this way.
7-Keep your personal information updated. At lot of the time people move house or change mobile numbers so when a problem does occur that is out of sync with the normal running of the account we are unable to contact you and if you dont check yourselves then again accounts can spirle out of control.
8-Read your agreements most of the above is in the terms and conditions..
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Map showing Welcome Finance on Histon Road