"To LTSB Call Centre Haters"

A review of Lloyds TSB Bank by Anon written on Saturday 5th of April 2008

I work for the Phonebank for Lloyds and I would just like to point out to some of the people here who have made degenerative comments about our line of work that we actually know MORE and get paid MORE than our respective branch staff. Most people work on the phone side of things because they prefer the environment, not because they are too stupid to work in the branch; a common misconception. We are bank staff and should be treated as such, we are not sellers of mobile phones.

In regards to the overdraft fees, yes, they are too high but in principle they are just. If you don't have any money you can't just go around borrowing money that doesn't belong to you and not expect to be charged. It's stealing. Don't want charges? Then don't go into an unplanned overdraft. Need money? Take out a loan that's what it's there for! I have lost count of the times a person have called in regarding charges and they have countless direct debits to sky et all. That said I do sympathise with the guy who's 1p into an unplanned overdraft and gets a £30 charge. This is not fair and should be changed back to when we had the buffers.

Just to clarify we are not a perfect bank, but I can speak for me and my colleagues by saying we really do try our best to help you, if we can't then it because it is beyond our power to do so. My main gripe with us at the moment is that we seem to lack the ability to send letters to our customers of important changes to their accounts, they find out when they call us! (Sorry on-line saver customers).

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