"In response to "rude customers""

A review of Boots by =o= written on Wednesday 13th of August 2008

I have been working for Boots for nearly three years now and I can honestly say that if you knew what has happened to the firm in that relatively short space of time you would understand why we're not always 100% happy 100% of the time. Yes, of course we should give good customer service and the fact is many, many of us do, but it would help if we were treated as human beings from time to time - or even just noticed. We recognise you pay our wages and we value your custom but we wouldn't mind a bit of politeness from time to time, even just a simple hello. One customer complained that a colleague had served her on a till, completely blanked her and not asked her if she wanted a bag. She just put the things through on the till, took the money and dealt with the next customer. So, this lady complained to the manager about how rude the colleague was, didn't ask for a bag etc. What she failed to point out was that she was on her mobile and the colleague didn't want to interupt her (obviously very important - more important than, say, manners) phone call! And I agree with what a colleague in another review said about the hurry. What, exactly, is the rush? No-one likes being in a queue, no, but make the most of it, talk to your loved ones (not shout and scream at them), have a breathe out, etc. And saying "You need more staff" doesn't help. We have more than enough staff and all our tills are open, what more can we do?! Get more tills and staff? But that would require more money, which we don't have to spend since we were bought last year. Do your Boots company homework. And quite frankly, if you've got nothing to do than complain about someone who is just starting out in the world of work (i.e. a teenager who is trying to establish a career -though I admit some of my younger colleagues are only in it for the money!-) than you really should assess your life. We're only doing our best..

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