"The bar service needs improving"

A review of Travellers Rest by Tom C written on Monday 23rd of February 2009

Beefeaters do what they do - you either like them or you don't. I like them. You get simple, predictable meals at a reasonable price. What this branch needs to do is improve the bar service. I think I visit about once every two months, and every single time the most straightforward of requests is greeted as if I've just made a provocative assertion about 18th century metaphysics! Take our last visit: a colleague wanted a double whisky. We had to wait for ten minutes to be served because a family was dominating the bar area and adding more and more to their order - okay, tolerable, but we were completely ignored throughout the time, no 'be right with you' or 'soory for the delay' - nothing. Then we finally got served. The bar person immediately reached for a ludicrously tall glass - for a double whisky! - and started filling it with ice. When my colleague managed to attract his attention, he removed the ice and handed him the tall glass with a slim layer of whisky. 'Can I have a tiny water jug, please, so I can dilute it a little?' he asked. Bemused, the bar person went off and came back with a huge litre jug full of water! We gave up and paid and went off. Now, really: can't the staff have enough training to do these things properly, or at least with a bit of common sense? Nowadays I dread having to ask for anything at all..

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Travellers Rest, and are merely third party opinions. Cambridge Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.