Home > Businesses > River Island > Reviews of River Island > Review

"Difficult to deal with!"

A review of River Island by Hobbzee written on Friday 12th of June 2009

Advertisements

Thanks for the above phone number - it was REALLY helpful. I would advise against anyone to use the R.I. website for ordering. I was concerned that my order had not been addressed properly (i.e. the adressee name which I'd added did not show up on the delivery address on the confirmation email I'd got). I sent an email to enquire and 24 hrs later still had no reply and obviously without a phone number on the website, this made it very difficult to resolve. Anyway, I rang them now and said I'd had no reply to my email only to be told it takes 3-5 days for them to reply! I said I didn't think this was acceptable and was told it was unavoidable due to volume and if they actually put a phone number on their website then they wouldn't have this problem. Overall a v low 4/10 for customer service in my view :-( Let's see if my sister gets her parcel.....

Agree? Disagree? Add your own review of River Island

Did you find this review inappropriate or offensive?

More River Island Reviews

Now showing reviews 1-5 of 28

View all 28 reviews »

  • Ordering by Teresa
    If having problems signing in using the @ in your email address use the shift & 2 key then sign ...
  • Re ordering on your website by Susankirbydorsey
    Been trying now for several days to place an order but after clicking to secure payment are it just ...
  • Tedious!!! by Kate
    I couldnt agree more! i sent an item back to river island using the post office returns 2 weeks ago ...
  • I called this number which i got from previous review 0208 991 4759 and got no luck it just rang and...
  • Oders online by Aja
    Thank you fellow river island customer! sorry you have to wait so long for your items :(. As for me ...

View all River Island reviews

Advertisements

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, River Island, and are merely third party opinions. Cambridge Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.

River Island

Map showing River Island on Grand Arcade