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"Great nails but zero customer service!"

A review of Alluring Nails & Tanning by Cambridge Lass written on Thursday 9th of July 2009


I have visited Alluring Nails & Tanning (Milton Road)on more than one occasion although the nails are of fairly good quality and reasonalbly priced the service I have received has always been appalling. They speak very little English and always talk to each other in Chinese knowing full well you cannot understand them!

Quite often I have had to tell them to stop because they are hurting me. The last time I went FOUR different members of staff did my nails, lack of communication and poor staff skills meant it took them 2 hours for a service that usually takes 30 minutes.

If you need an appointment I really wouldn't bother booking one because as I have witnessed they may arrange a time with you but they have no intention of reserving it for you. They make several bookings for the same times and never intend to see you at the time stated. It is always a first come first serve basis so even with an "appointment" I was made to wait an hour before being seen..

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Map showing Alluring Nails & Tanning on Milton Road