A review of B & Q by Sam written on Wednesday 24th of March 2010
So you didn't keep your receipt Alan?
It seems to me that if you hadnt got your receipt and were unable to present proof of purchase, then B & Q had every right to refuse a refund in line with their returns policy.
The majority of retailers nowerdays do not accept returns without a receipt. B & Q are basically just bringing their policy in line with others... long overdue.
I think perhaps a lesson has been learnt here... keep all receipts... you never know when you might need them ;).
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Map showing B & Q on Newmarket Road