"Cheque for warranty items never materialise"

A review of Aldi by Supy written on Sunday 28th of July 2013

Purchase 2 Delta Induction Hotplates around April 2011 from local Aldi, which came with 3 years warranty. Both broke down a year later. When reported it to their after sales support, I was told the product is no longer in production, and a pro-rata refund will be given, this was around middle of 2012. Waited a month or two, phoned them for the progress,was told a cheque is on the way. On 7/12/2012, rang them again, a person by the name of Bob answer the call, and assured me a cheque is being prepared, should get it within a week or so. Cheque did not materialise, rang again on 28/1/2013, David answered the call, same story repeated. on 14/3/2013, rang them again, this time I was given a job. no. 862243, still no sign of the cheque. By this time, I have spent quite a bit on phone calls to contact them, is this how Aldi trade? Perhaps an Aldi rep. can explain?

Also visit local store after doing the above to try to resolve the matter, I am still waiting for their phone call..

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