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"Rude customer service"

A review of Elitian by Tensteve written on Wednesday 16th of October 2013

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Below is a letter I wrote to Elitian after the unacceptably rude behaviour of the woman who works there.

To whom it may concern,

Never before have I been as rudely treated as I was by the woman in Elitian at around 15:45 today. I very politely asked if she could put 2 pdf images on an A4 paper, which she agreed to do. I then asked if she would also be able to leave space at the bottom and insert my phone number, sideways - as her male colleague had done for me a few days earlier (I showed her the very paper her colleague had done). She immediately became quite aggressive and flustered - I'm assuming because she did not know how to do it. She went to phone her colleague and ask about it, then came back and told me he denied doing it! I can only assume he honestly couldn't remember because he DID do it for me - with no problem whatsoever.

She told me she didn't have time to do it and said, quite angrily ' we don't do an instant servive!', which was odd since I at no point requested an instant service.

I was very polite throughout and was quite taken aback by how hostile the woman became. Given the fact that I am black, I cannot help but wonder if her rudeness and hostility towards me had something to do with her personal racial prejudices. I cannot beleive she is that rude to every customer otherwise there would be no customers at all. Therefore it may be that it is the sight of a black person in her shop that upsets her. Or it could be she was just having a really bad day. I do not know - I can only speculate. Anyway, rather than get into an argument, I apologised for 'upsetting' her and told her that it was ok and that I would find another way to get the document done.

I have no doubt the lady in question will attempt to justify her behaviour and somehow lay the blame on me. That is fine. Suffice to say I shall not be using Elitian's services again and shall certainly not be recommending it to others.

I do not expect a response - none is necessary. And if one is written, I am certainly not expecting it to be an apology, and therefore it will not be read but deleted immediately.

From a former customer

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