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"The absolute WORST customer service - thoroughly disgusted"

A review of Great Shelford Post Office by Anonymous written on Friday 13th of December 2013


Christmas cheer was the last thing on the workers' minds in this P.O. I have always experienced poor customer service and a lack of customer engagement on each trip made to this place. However this time was the last and I am now categorically refusing to take my business there, despite it being the most convenient location for me.

They seem to have no understanding whatsoever of the importance of good customer service, let alone common sense. As I like to be fair, I will add that the gentleman that works there is very knowledgeable when he explains as fully as possible guidelines etc of the Royal Mail. However they make you feel like you never want to return.

Resting my handbag on the side to be able to pull out my cards, I was startled by the guy storming out from behind the counter telling me not to have my bag on there as it damages the stock in an abrupt and cold manner - not a polite request. I work in retail personally and have full respect for maintaining stock items' value and would never have placed my bag there should there be any chance of it damaging anything in any way. Regardless, maybe they should be more aware of the value of a customer's satisfaction than the value of penny stock! After moving my bag to the floor as the rude man had asked I was startled a 2nd time whilst I was checking my cards to see which needed stamps and which already had on, when the lady behind the other counter stormed out to ask me to use the desk over there as customers can't get to the stock. Not only was this desk unavailable as already being taken up by another customer, but I would have been standing in this same spot even if I didn't have cards in my hand as that is where the queue is so I was hardly in anybody's way unnecessarily!! (Note - there were no other customers behind me trying to see the few items that I was standing in front of, had there been I would move as I am polite!)

I left feeling more than unwelcome and simply astonished at what had just happened! Ridiculous!

Furthermore, this is not only my view, many of my friends and colleagues tell me they experience poor service whenever they've been..

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