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"Waste of time!"

A review of ACG by Estii1910 written on Friday 10th of April 2015

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So my phone screen smashed on holiday and I'm trying my hardest to claim insurance on it, however they require a written quote which none of the main repairers like carphone warehouse etc will do, so I found myself at ACG. At about 2:15PM their shop was completely shut, no one there, doors locked, despite saying that their opening times were 10-6. I thought they might have just gone for lunch or something so came back half an hour later and there was one guy there. I said I needed a written quote, which he said was fine but couldn't get it done until the next day. I was a bit annoyed as I don't live in town, and paid stupid bus fair into town especially to get a quote that day, but I agreed anyway. Not wanting to go into town again, I asked my Mum if she could go in and pick up the quote for me on her way into work. 10:30, even though opening times were supposed to be 10-6, still no one there. I tried ringing their supposed number but got nothing. My Mum, bless her, tried to drop in again at 12. still nothing. What is the point in having a shop if no one is going to be there or answer the phone?! I'm very surprised they are still open and running, as they can't get many customers. I have yet to sort the insurance situation out, but if they cause me to lose out on making a claim I will not be very happy at all, as I cannot afford a repair without it. .

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