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"Drove 70 miles to see a mis-advertised car"

A review of EMG Motor Group by Dave written on Monday 11th of July 2016


We saw a Hyundai i10 advertised on the EMG web site. It seemed just what we were looking for at a reasonable price. I called a salesman, explained that we had seen their advert and were proposing to drive 70 miles and would be there in 2 hours. He demanded £250 to hold the car until we arrived which I reluctantly paid.

When we got there, we were treated to 20 minutes of bureaucracy before going on a test drive. Although the car was fine as far as it went, it became clear that the advert bore no relationship to the actual car. Many of the features we wanted were not there and the car was clearly worth much less than we had expected and they were asking.

The salesman said that their ads were 'Generic'. I complained that it was misleading and that it was unfair to have caused us to drive 140 miles and waste an afternoon and he should have said something on the phone. He then spent 15 minutes in a corner talking to the Sales Manager. He first tried to blame me for not checking that his advert was accurate and then tried to tell me that they could only do generic adverts because they had 300 cars in stock! No attempt at an apology.

We walked and will never go back..

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