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"Refurbished, grimy, unloved and severely lacking staff"

A review of Greggs by Mike written on Thursday 30th of August 2018


As with most chains these days. There was one member of staff on the counter and the other 'floating' (making the best if a VERY under budgeted store). Arrived to a store that had rubbish on the floors around tables making customers NOT want to sit down. Fittings had crumbs, dust and fluff on them (shelves, display cases, pictures etc) and generally the place was very grimy. Unisex toilet was a giant puddle according to my wife and another customer (sink tap flow rate to high). Lady manager making excuses for lack of cleanliness (we believed her) and frankly Greggs should be ashamed of themselves putting their employee(s) in this BAD situation. Come on Greggs, cough up some bread / dough and get some staff into your stores! It doesn't hurt you know! You may even find your customers stay and eat something rather than walk away (wiping their feet while EXITING the building!) . Shame on you Greggs. You have done so much better in the past. Reinvest in your biggest asset (STAFF) for goodness sake! Not Impressed!.

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Map showing Greggs on Fitzroy Street