"the worst service ever!"

A review of Tyre Services GB by Gilly Seagrave written on Tuesday 23rd of December 2003

I was at work and had left the car to be fixed at this garage, which unfortunately was the only one i could get to at this time. I was called in the afternoon to tell me of the price i would have to pay to get my exhaust fixed, as they would have to get the part from elsewhere i was told that it wasn't definate that the work would be done by the evening, i concluded this conversation asking if they would let me know what was happening later to which they replied "yes". I was stupid enough not to check what time they closed so when i arrived after work the office was locked. The recepionist was outside the building and i asked if they had forgotten to call me to tell me the progress of the car to which he replied "we don't call customers to tell them when we are finished, you should have been here to pick the car up at 5.30, we're not a 24 hour garage you know" i said that i was told that the car might not be finished that evening and so was expecting a call as it was implied there would be one. To cut a long story short, i stood outside the garage for half an hour waiting for sombody to come and collect me and very much looking forward to making the 30 minuite journey back to the garage on christmas eve to pay the extortionate rate that they charge!....i will learn from this experience....to never use ATS again!.

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