"The Customer is Always Wrong"

A review of Tatties Café Restaurant by Eleanor Cook written on Sunday 9th of October 2005

I grew up in Cambridge and remember Tatties on Regent Street as a fine good value for money eating establishment.

On finding the excellent potato stall on the market closed this morning my partner and I headed to Sussex Street to find an alternative potato outlet.

"Plenty of choice for Vegetarians and Vegans" it says on the window. The former is true, the latter not. In fact when my partner asked if he could replace the cheese on the already devised combinations on the menu with jalepenos, the exasperated manager paused and scowled as if something unreasonable and difficult had been asked of him and said "it will have to be ok" shaking his head.

The food arrived very quickly at our table from a very polite waitress and was made to our specifications. Obviously it was not that much of an issue to the employee who actually prepares the food.

Half way through the meal we couldn't help but hear the waitress calling out the order number for a plate of food, which in a busy, crowded and noisy restaurant is probably not the best system for serving tables. She repeated herself a couple of times until the louder more agressive voice of the manager yelled it out for her causing the restaurant to fall silent and everyone in it to look round at the two people who embarrasedly claimed the food. He then proceeded to shout at the customers informing them that their number had been called three times.

I work as part of a management team in a restaurant in Cambridge and deal with some extremely difficult and demanding customers. I treat them with as much respect as the next person and encourage the other staff to do the same. This man not only displayed appauling customer service skills but proceeded to deliberately humiliate two of his paying customers.

If this kind of behaviour was carried out in my place of work it would undoubtably result in a disciplinary measure possibly even a dismissal.

Perhaps a better system of indentifying who has ordered what should come into place and the manager should learn some manners. .

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