A review of Holland & Barrett by Sandra Collins written on Sunday 18th of July 2010
As someone who used to work for H&B, I partially agree with the above. However, there is the tendency for staff to not go the extra mile and learn about other products which H&B do not sell. The training provided, although FAIRLY extensive,ONLY covers H&B products and therefore is far from complete- training is focused on providing the staff with knowledge to sell products to the customers and to improve their ACT- that's it. I took courses beyond H&B's training and therefore elevated my store to the top 3 in the area from nearly the bottom. Good customer service isn't just about what you know- anyone can learn rote knowledge but it takes real skill to have a conversation based on personal experience and knowledge...and to rise above 'obnoxious customers'(funny, didn't get many of those!). Finally, I wish to point out that despite the amount of training an individual may glean, a shop can still be run poorly. My last two visits to H&B stores involved finding goods past their USE by date still in the fridge, me not being offered the magazine(policy), not being approached, the list goes on. I would suggest that if customers find issue with H&B staff, as in this article, it is probably based on first impressions which do sadly still count(like words being spelled incorrectly!)
)..perhaps this can be taken on board before quickly defending the company..
Now showing reviews 1-5 of 33
View all Holland & Barrett reviews
NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Holland & Barrett, and are merely third party opinions. Cambridge Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.
Map showing Holland & Barrett on Lion Yard