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"A very disappointed (almost) ex-customer "

A review of Marks & Spencer by Mrs C Caruana written on Tuesday 8th of November 2011


I was a very satisfied customer when you stocked a petite range and have a wardrobe full of suits that fit perfectly. I no longer buy many clothes at M&S as the sleeves on jackets are always too long, shoulders down my arm, etc., and although the size might be right, they do not fit a petite frame. There are atill people like me who are 5ft 4" and under. I have gone elsewhere but wish I could again shop at the place where I felt most comfortable.

I have been, and in many ways still am, a great fan of M&S so cerainly not a lost customer (I bought a pair of your excllent value leather gloves today and frequently 'go mad' in the food section), but please look at reinstating the petite section and producing your stylish dresses BUT with sleeves. I can assure you that you would have a lot of happy Kensinbgton regulars flooding in.


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